Return policy
At Master Daily Shop Bd, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the conditions under which you can return items and how we handle returns.
1. Eligibility for Returns
We accept returns under the following conditions:
- Damaged or Defective Products: If the product you received is damaged or defective, you are eligible for a return.
- Incorrect Products: If you received the wrong product, you may return it for a replacement or refund.
- Perishable Items: Due to the nature of grocery items, we cannot accept returns for perishable goods unless they are damaged or incorrect.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team within [X days] of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with return instructions and any necessary return shipping labels.
- Return Shipping: You may be responsible for paying return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect items).
- Shipping the Return: Pack the item securely and include any required documentation. Send the package using the provided return shipping label or your chosen shipping method.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will process a refund to your original method of payment within [X business days].
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., for items that are not in their original condition, are damaged, or are returned more than [X days] after delivery).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to arrange the exchange.
5. Non-Returnable Items
Certain types of items are exempt from being returned, including:
- Perishable goods (e.g., fresh produce, dairy products)
- Gift cards
- Downloadable software products
- Health and personal care items
6. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
- Check your bank account or credit card statement again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].
7. Return Shipping Costs
Unless the return is due to an error on our part, you will be responsible for covering the return shipping costs. The original shipping charges are non-refundable.
Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us at:
Master Daily Shop Bd
Contact Here
